We do have previous generation, open box, and refurbished BIO and BIOMAX units available at a reduced price. They all include the 3 year warranty, but all sales are final on those items. Feel free to call us a 844-533-4769. We are open 9:00am-5:00pm
For all shipping news, information and expected ETAs of shipments, we would ask that you please make sure to always check the SHIPPING INFORMATION link at the top of the website or at this direct link: https://platinumtherapylights.com/pages/shippin
Thank you for your interest. We self distribute all of our lights worldwide and do not work with any distributors or wholesalers. Our lights are used and endorsed by more medical professionals, universities and governmental agencies than any other
If you wish to cancel an order that hasn't been received yet, please contact us at [email protected] with your request and provide your order number. We will proceed with issuing a refund for the item. Please note, we are unable to c
Please reach out to our customer service as soon as possible if your order arrives damaged or with missing items. We would like to apologize if you experience any inconvenience and we are committed to resolving the issue promptly. If the damage is mi
We would like to assure you that we have successfully shipped tens of thousands of Canadian orders with no issues.To determine the shipping charges, we recommend adding your desired items to your cart and entering your mailing address. Our courier co
The optional Platinum Plus Shipping Protection covers your purchase in the case of theft or mis-delivery.
We would like to assure you that we have successfully shipped tens of thousands of international orders with no issues. To determine the shipping charges, we recommend adding your desired items to your cart and entering your mailing address. Our cour
We offer a 60-day satisfaction guarantee for LED panels only. Please note that the customer is responsible for shipping costs for non-defective returns. Once we receive your return, we will inspect the product and issue a refund. However, there is
If a package is returned to our warehouse because it was not signed for or missed upon delivery, there may be a return shipping fee that needs to be paid before we can re-ship your order. Once the returned unit is received and the fee has been settle
Product Shipping Weights and Dimensions:. BIOMAX. BIO-Series. Stands. SaunaMAX Pro - 44x17x5 26.50 lbs. BIO300 26x12x6 in. 13 lbs