Please don't hesitate to reach out to us at 844-533-4769. Our business hours are from 7:00am to 5:00pm Pacific Standard Time, Monday through Friday and 12p - 4p Saturday and Sunday. Alternatively, you can email us directly at support@platinumtherapyl

Please don&apos;t hesitate to reach out to us at 844-533-4769. Our business hours are from 7:00am to 5:00pm Pacific Standard Time, Monday through Friday and 12p - 4p Saturday and Sunday. Alternatively, you can email us directly at <a>support@platinumtherapylights.com</a>.If you happen to reach our voicemail during these hours, we apologize for any inconvenience! Our lights and stands are currently experiencing an extremely high demand, and we&apos;re actively assisting other customers. Rest assured, we&apos;ll make it a priority to return your call promptly.We look forward to hearing from you!

How do I reach you by phone? When is your support open?

Yes.  We have a referral program and an affiliate program available to our customers. Referral Program:. Our Referral Program rewards customers with a $50 store gift card for each successful referral of $500 or more. A referral is considered successf

Yes. &#xA0;We have a referral program and an affiliate program available to our customers.&#xA0; Referral Program: Our Referral Program rewards customers with a $50 store gift card for each successful referral of $500 or more. A referral is considered successful when someone uses your unique referral link to make a purchase. Your reward will be issued after the 60-day return period expires, ensuring the purchase is final. This program is exclusively for customers who want to share the benefits of PlatinumLED products and earn rewards for doing so. Affiliate Program: Our Affiliate Program offers a 5% commission on every purchase made through your affiliate link. This means you earn a commission equivalent to 5% of the total sale whenever someone uses your link to make a purchase. Unlike the Referral Program, there&apos;s no minimum purchase requirement to earn a commission. This program is tailored for individuals or businesses with platforms to regularly promote our products and earn commissions for their efforts. Understanding the Difference: <ul><li>Referral Program: Earn a $50 store gift card for successful referrals of $500 or more after the 60-day return period expires.</li><li>Affiliate Program: Earn a 5% commission on every purchase made through your affiliate link, regardless of the purchase amount.</li></ul>Both programs offer unique benefits, allowing you to choose the one that best suits your preferences and circumstances. Whether you prefer receiving gift cards or earning commissions, we have a program for you to participate in and reap rewards for supporting us. Thank you for being a valued customer and considering participating in our referral and affiliate programs. If you have any questions or need assistance, please feel free to contact us at <a href="mailto:affiliates@platinumtherapylights.com">affiliates@platinumtherapylights.com</a>.

Do you have a referral or affiliate program?

While we don't ever have any prior information regarding potential upcoming sales, we can offer a 5% discount on any light or light package with the coupon code "5OFF", which can be applied during checkout. We'd recommend joining our mailing list by

While we don&apos;t ever have any prior information regarding potential upcoming sales, we can offer a 5% discount on any light or light package with the coupon code &quot;5OFF&quot;, which can be applied during checkout. We&apos;d recommend joining our mailing list by entering your email at the bottom of our website to stay up to date on sales and promotions and news about red light therapy.&#xA0; We also have open box and refurbished BIO and BIOMAX units available at a reduced price. They all include the 3 year warranty, but all sales are final on those items.&#xA0;

When is your next sale?

Sales, Service, and Support:
support@platinumtherapylights.com

Affiliate Inquires: 
affiliates@platinumtherapylights.com

Phone - +1-844-533-4769 
Monday - Friday  09:00 AM - 05:00 PM PDT

PlatinumLED Therapy Lights

Customer Support and Contact Inquires

FAQ's

How do I use PlatinumLED Therapy Lights? What distance should I be from the light? What about dosage?

Do I need to wear eye protection? Are the lights safe for my eyes?

Can I adjust the output of the lights?

Can I turn off the blue lights?

Can I use the light without a stand?  Can I lay down the light on its side?

Can PlatinumLED Therapy Lights be used with a pacemaker?

Product Usage and Safety

EMF in PlatinumLED Therapy Light Devices: What You Need to Know

Does PlatinumLED use "pulsed" lighting or have pulsing capibilities?

Can I individually select wavelengths in the light to control only those?

What is the percentage of each wavelength in my BIOMAX light?

What are the Joules or mw/cm2 of your lights?

What is the difference between the BIOMAX 300, 450, 600, and 900?

Why does the BIOMAX 900 have different wattages (380w and 490w) and amperages (1..73A and 2.2A)  for Remote and Solo modes?

What is the difference between the BIOMAX Pro Nano, Midi, Grande, and Ultra?

What are the benefits of blue light therapy?

Can I use a smartphone instead of a remote for my BIOMAX light?

Why did you choose the specific wavelengths for your BIOMAX and BIOMAX Pro models and exclude mid or far range infrared?

Why do your lights not use dual chips?

What are the Smart Modes in the BIOMAX Pro?

Performance and Features

What is the difference between the BIOMAX and SaunaMAX Pro?

What's the difference between your BIOMAX and BIOMAX Pro lights? Which series do I choose?

What's the difference between your BIO and BIOMAX lights? Which series do I choose?

Do the BIO-Series lights work on the BIOMAX Stands?

Do the BIOMAX Pro lights work on the BIOMAX Stands?

What horizontal stand options do you have?

Can the horizontal stand be used vertically?

How do I pair or sync my BIOMAX lights with the Professional Remote?

How do I pair or sync my BIOMAX  lights with the Simple Remote

How do I pair or sync my BIOMAX lights with the Phone App

How do I pair or sync my BIOMAX Pro lights with the Pro Phone App

My phone app is not working.

Product Comparison and Customization:

Do you have any open box or refurbished units?

Is my light on backorder? What is my shipping ETA? Where is my order? What is my delivery date? When will my order be shipped?

Do you offer distribution? Or wholesale?

How do I cancel an order if I haven't received it yet?

What should I do if my order arrives damaged or with missing items?

Do you ship to Canada?

What is Platinum Plus Shipping Protection?

Do you ship internationally?

What is your return policy?

What should I do if a package is returned to sender or I missed delivery?

Product Shipping Weights and Dimensions:

Ordering and Shipping

Can I use PlatinumLED Therapy Lights for back pain?

Can I use PlatinumLED Therapy Lights to treat pain?

Can I use PlatinumLED Therapy Lights to treat nerve damage?

Can I use PlatinumLED Therapy Lights to treat knee pain?

Can I use PlatinumLED Therapy Lights to help reduce inflammation?

Can I use PlatinumLED Therapy Lights to help with injury recovery?

Can I use PlatinumLED Therapy Lights with muscle recovery?

Physical Pain and Recovery

Can I use PlatinumLED Therapy Lights to treat acne?

Can I use PlatinumLED Therapy Lights for anti-aging, fine line, and wrinkles?

Can I use PlatinumLED Therapy Lights to help treat scars.

Can I use PlatinumLED Therapy Lights to treat cellulite?

Can I use PlatinumLED Therapy Lights to treat cold sores?

Can I use PlatinumLED Therapy Lights to boost collagen production?

Can I use PlatinumLED Therapy Lights to treat eczema?

Can I use PlatinumLED Therapy Lights to treat hair loss?

Can I use PlatinumLED Therapy Lighst to treat psoriasis

Can I use PlatinumLED Therapy Lights to treat toe fungus?

Skin Health and Appearance

Can I use PlatinumLED Therapy Lights for brain health?

Can I use PlatinumLED Therapy Lights to treat Alzheimer’s?

Can I use PlatinumLED Therapy Lights for male fertility or  boosting testosterone?