Sales, Service, and Support:
support@platinumtherapylights.com

Affiliate Inquires: 
affiliates@platinumtherapylights.com

Phone - +1-844-533-4769 
Monday - Friday  09:00 AM - 05:00 PM PDT

PlatinumLED Therapy Lights

Please don&apos;t hesitate to reach out to us at 844-533-4769. Our business hours are from 7:00am to 5:00pm Pacific Standard Time, Monday through Friday and 12p - 4p Saturday and Sunday. Alternatively, you can email us directly at <a>support@platinumtherapylights.com</a>.If you happen to reach our voicemail during these hours, we apologize for any inconvenience! Our lights and stands are currently experiencing an extremely high demand, and we&apos;re actively assisting other customers. Rest assured, we&apos;ll make it a priority to return your call promptly.We look forward to hearing from you!

Please don't hesitate to reach out to us at 844-533-4769. Our business hours are from 7:00am to 5:00pm Pacific Standard Time, Monday through Friday and 12p - 4p Saturday and Sunday. Alternatively, you can email us directly at support@platinumtherapyl

How do I reach you by phone? When is your support open?

FAQ's

Customer Support and Contact Inquires

How do I use PlatinumLED Therapy Lights? What distance should I be from the light? What about dosage?

Do I need to wear eye protection? Are the lights safe for my eyes?

Can I adjust the output of the lights?

Can I turn off the blue lights?

Can I use the light without a stand?  Can I lay down the light on its side?

Can PlatinumLED Therapy Lights be used with a pacemaker?

Product Usage and Safety

EMF in PlatinumLED Therapy Light Devices: What You Need to Know

Does PlatinumLED use "pulsed" lighting or have pulsing capibilities?

Can I individually select wavelengths in the light to control only those?

What is the percentage of each wavelength in my BIOMAX light?

What are the Joules or mw/cm2 of your lights?

What is the difference between the BIOMAX 300, 450, 600, and 900?

Why does the BIOMAX 900 have different wattages (380w and 490w) and amperages (1..73A and 2.2A)  for Remote and Solo modes?

What are the benefits of blue light therapy?

Can I use a smartphone instead of a remote for my therapy light?

Why did you choose the specific wavelengths for your BIOMAX models and exclude mid or far range infrared?

Why do your lights not use dual chips?

Performance and Features

What is the difference between the BIOMAX and SaunaMAX Pro?

Do the BIO-Series lights work on the BIOMAX Stands?

What horizontal stand options do you have?

Can the horizontal stand be used vertically?

What's the difference between your BIO and BIOMAX lights? Which series do I choose?

How do I pair or sync my lights with the Professional Remote?

How do I pair or sync my lights with the Simple Remote

How do I pair or sync my lights with the Simple Remote copy

Product Comparison and Customization:

Do you have any open box or refurbished units?

Is my light on backorder? What is my shipping ETA? Where is my order? What is my delivery date? When will my order be shipped?

Do you offer distribution? Or wholesale?

How do I cancel an order if I haven't received it yet?

What should I do if my order arrives damaged or with missing items?

Do you ship to Canada?

What is Platinum Plus Shipping Protection?

Do you ship internationally?

What is your return policy?

What should I do if a package is returned to sender or I missed delivery?

Product Shipping Weights and Dimensions:

Ordering and Shipping

Do you have a referral or affiliate program?

When is your next sale?

Can I use PlatinumLED Therapy Lights for back pain?

Can I use PlatinumLED Therapy Lights to treat pain?

Can I use PlatinumLED Therapy Lights to treat nerve damage?

Can I use PlatinumLED Therapy Lights to treat knee pain?

Can I use PlatinumLED Therapy Lights to help reduce inflammation?

Can I use PlatinumLED Therapy Lights to help with injury recovery?

Can I use PlatinumLED Therapy Lights with muscle recovery?

Physical Pain and Recovery

Can I use PlatinumLED Therapy Lights to treat acne?

Can I use PlatinumLED Therapy Lights for anti-aging, fine line, and wrinkles?

Can I use PlatinumLED Therapy Lights to help treat scars.

Can I use PlatinumLED Therapy Lights to treat cellulite?

Can I use PlatinumLED Therapy Lights to treat cold sores?

Can I use PlatinumLED Therapy Lights to boost collagen production?

Can I use PlatinumLED Therapy Lights to treat eczema?

Can I use PlatinumLED Therapy Lights to treat hair loss?

Can I use PlatinumLED Therapy Lighst to treat psoriasis

Can I use PlatinumLED Therapy Lights to treat toe fungus?

Skin Health and Appearance

Can I use PlatinumLED Therapy Lights for brain health?

Can I use PlatinumLED Therapy Lights to treat Alzheimer’s?

Can I use PlatinumLED Therapy Lights for male fertility or  boosting testosterone?

How do I reach you by phone? When is your support open?Updated 25 days ago